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Privacy Policy

This policy relates to “Cuckoo” and the domain.

About this Policy

This policy explains when and why we collect personal information, how we use it, how we keep it secure and your rights in relation to it. We only collect, use and store your personal data as described in this policy.

We reserve the right to amend this policy from time to time without prior notice. You are advised to always check our website for the latest version –

We will always comply with the General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) when dealing with your personal data. Further details on GDPR can be found at the website for the Information Commissioner ( For the purposes of GDPR, Ultraframe (UK) Ltd will be the “controller” of all personal data we hold about you.

Who we are and how to contact us:

Ultraframe (UK) Ltd
Salthill Road

You can telephone us on 01299 452 900 or email our Data Protection Officer at

Why we collect your personal data

Cuckoo Account
Purpose: To create your account on the platform
What information we collect: Name, email address, telephone number, IP address.
Why we collect it: This information is required to create your account on Cuckoo.

Purpose: To fulfill your order.
What information we collect: Name, email address, address.
Why we collect it: This information is required to fulfil your order and contact you with any queries relating to your order.

All personal data is stored securely and complies with GDPR and PECR.

The legal basis for collecting your personal data

In line with GDPR, the legal basis for processing personal data is both contractual and the legitimate business interests of Ultraframe (UK) Ltd. Every effort has been taken to be transparent and explicit about the reasons for collecting personal data. How we use this data is explained above.

If you have a Cuckoo account, you may receive occasional emails with marketing messages relating to the platform. If you no longer wish to receive these communications, you can unsubscribe from marketing messages at any time and unsubscribe links are provided on every communication.

How we protect your personal data

We will not transfer your personal data outside the EU without your consent.

We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.

Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.

We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

Who else has access to the information you provide us?

Third party partners have access to the some of the personal data submitted through the Cuckoo platform. All third parties are required to comply with General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) when dealing with your personal data.

We do not sell your data to any third parties.

How long do we keep your information?

Your personal information will be held as long as your account is active. If you wish to close your Cuckoo account all personal data will be deleted. To request account closure please contact If you close your Cuckoo account you will no longer be able to place orders through the platform.

Your rights

You have rights under GDPR:

  • to access your personal data
  • to be provided with information about how your personal data is processed
  • to have your personal data corrected
  • to have your personal data erased in certain circumstances
  • to object to or restrict how your personal data is processed
  • to have your personal data transferred to yourself or to another business in certain circumstances.

You also have the right to take any complaints about how we process your personal data to the Information Commissioner: 
0303 123 1113

Information Commissioner’s Office
Wycliffe House
Water Lane